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Poor Customer service at Coco Beach Resort and White Haven Beach Resort

April 29, 2014

The author of “The Chronicles of Love Mindanao” narrates his not so good experience with Coco Beach Resort and White Haven Beach Resort in Gumasa, Saranggani.

White Haven Resort Photo from http://www.lovemindanao.com

I decided to visit Coco Beach Resort but to my unimaginable expectation I was not in away received politely and with lots and lots of angst coming from their receptionist saying ” You have to pay for a cottage if you wish to enter our resort” But I told them that  ” Sorry but I am only here for a day tour and I will not stay for long” then he replied ” No sir you can’ t come in if you are not going to rent a cottage” . then I surrendered saying ” Ok then just let me have one” ” Sorry sir we are fully booked and you can’t stay for overnight” … I replied with a little emphasis ” You told me I can’t enter without a cottage and now I am willing to pay for one and you are telling me there is none and still I can’t get to the beach? How irresponsible for you to say that and let me wait here rotting,, letting my only means of transportation left me here. Can I just go to the other resort The White Haven by crossing the beach side?” ” Yes sir but you have to pay P30 ” “What the F#@k?”

Finally at the end of our diplomatic conversation the lady in-charged allowed me to pass through with the condition that I shall only be visiting White Haven and not checking Rosal Beach Resort. It turned out that the owner of Coco Beach Resort and White Haven are siblings. And guess what? The White Haven was also fully booked and I had the same argument. They still insist that I have to pay P500 for a cottage and when I said OK, they told me they can’t accommodate me as they don’t have any available cottage.

Read more of his story on his blog: R.I.P to Coco Beach Resort and White Haven Beach Resort| The Most Disrespectful Resorts in Gumasa, Saranggani

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3 Comments leave one →
  1. April 29, 2014 1:07 pm

    thanks for sharing my story

  2. July 11, 2014 8:19 am

    Sounds like a very poorly managed chain of resorts. :(

  3. November 15, 2014 2:50 am

    The staff needs more customer service training. Somehow, some resorts fail to consider this for as part of their staff development trainings,

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